Support

Need help right now? Our live chat connects you to a trained agent within minutes — often seconds — so urgent issues like account access, deposit holds, or transaction questions get resolved fast. For less-urgent matters, email customerservice@pinnacle.com receives a thoughtful reply within 24–48 hours. If you prefer to speak, phone support is available in select regions or by requesting a callback via chat or email; when a line is available you’ll be connected immediately.

Multiple channels, one knowledgeable team

We offer multiple ways to get support so you can pick what fits your situation: instant live chat, direct email, and phone callbacks in supported territories. Our agents handle account verification, deposit and withdrawal queries, game rules, and bonus questions — all with clear, step-by-step guidance. Expect friendly, professional responses focused on solving your issue rather than passing you around.

Fast timelines you can count on

• Live chat: immediate connection; most issues resolved during the session.
• Email: typical reply within 24 hours, up to 48 hours for complex investigations.
• Phone/callbacks: immediate when available; request a callback through chat or email if you’re outside supported regions.

We escalate urgent security or payment holds quickly, and we’ll keep you informed at every stage so you always know the next action and expected timing.

Self-service answers and quick fixes

Prefer to find answers without waiting? Our FAQ and Help Center cover the most common topics: account setup, verification documents, deposit and withdrawal steps, responsible gambling tools, and promotion eligibility. You’ll also find plain-language explanations of bonus rules — including rollover details for specific offers. If you want a deeper overview of payments, supported currencies, or promotional mechanics, check our Pinnacle review for a full breakdown.

Payments, promotions, and prize support

We process transactions in major currencies (USD, EUR, GBP, BRL, CAD, COP, NZD) and support many popular payment methods — from Visa and MasterCard to Bitcoin, Tether, Neteller, Skrill, AstroPay and more. Our team can walk you through withdrawal limits and timing for each method and help resolve pending transfers. If you’re chasing a promotion — for example Drops & Wins (monthly prize pools and daily drops) or Treasure Island Madness — support will confirm eligibility, explain any minimum deposit requirements (many promotions require a $15 deposit to participate), and guide you through prize claims.

A personal, secure approach

Every conversation is handled with discretion and care. Our staff are trained on security and privacy best practices, and we’ll only ask for the minimum verification needed to resolve your issue. Whether it’s a gameplay question, a suspicious activity report, or help claiming a big prize, you’ll get clear next steps and timely follow-up.

If you need immediate help, open the live chat now — for detailed inquiries email customerservice@pinnacle.com or request a callback through chat. We’re here 24/7 to make sure your account, transactions, and gameplay stay smooth and secure.