Cookie Policy

This Cookie Policy explains what cookies are, how we use them on our website, and the choices you have to control them. It also describes the types of cookies we may use, including cookies placed by third parties that help us deliver a secure, smooth, and personalized experience.

This policy should be read together with our other privacy-related notices where applicable.

What Cookies Are (In Plain English)

Cookies are small text files saved on your device (computer, phone, tablet) when you visit a website. They help a site recognize your browser, remember preferences, keep sessions running, and understand how visitors use pages so the site can run better.

Cookies are not programs. They do not “install” software on your device, and they cannot access files on your device.

The Real Reasons We Use Cookies

We use cookies to support core site operations and to improve how the site works for you. Depending on your settings and location, cookies may be used to:

Keep you logged in during your session and protect your account from unauthorized access Maintain essential site stability, load balancing, and error prevention Remember settings like language, region, and display preferences Measure site performance (what loads slowly, what breaks, what users engage with) Analyze traffic patterns so we can improve navigation and content Help prevent fraud, detect suspicious behavior, and strengthen security controls Show relevant content and measure the effectiveness of our marketing (where permitted)

Some cookies are required for the site to function properly. Others are optional and only used if you consent, where consent is required by law.

Cookie Categories We May Use

Cookies generally fall into these categories. The exact cookies may change over time as we update features, security tools, and analytics.

Essential Cookies - Needed to Run the Site

Essential cookies support core functionality and security. Without them, key parts of the site may not work correctly.

These cookies are typically used to: Authenticate users and keep sessions active Support security measures (including fraud prevention signals) Distribute traffic across servers to maintain reliability Remember critical privacy choices (such as consent selections)

Because these cookies are necessary, they are usually set automatically when you use the site.

Functional Cookies - Your Preferences, Saved

Functional cookies help the site remember choices you make so you do not have to set them again every visit.

They may remember: Language and regional preferences Layout choices and usability settings Previously entered form details (where appropriate)

Disabling these may reduce convenience, but the site can still operate.

Performance and Analytics Cookies - Better Speed, Better Experience

These cookies collect information about how the site is used - for example, which pages are visited most, how long pages take to load, and whether users encounter errors.

We use this information to: Improve page speed and reliability Fix broken pages and reduce errors Understand which features are useful and which need work

Performance and analytics cookies generally do not exist to identify you directly. However, some analytics tools may process identifiers such as device or browser information. Where required, we request your consent before enabling these cookies.

Marketing Cookies - Relevant Messages (Where Allowed)

Marketing cookies can be used to deliver content that is more relevant to you and to measure the effectiveness of advertising campaigns.

They may be used to: Limit the number of times you see the same ad Measure conversions and campaign performance Build audiences for advertising platforms (where permitted)

If you disable marketing cookies, you may still see advertising, but it may be less relevant and less useful.

Session Cookies vs Persistent Cookies - How Long They Last

Session cookies last only while your browser is open and are deleted when you close it. They are often used for login sessions and security.

Persistent cookies remain on your device until they expire or you delete them. They are often used to remember preferences and support returning visits.

First-Party vs Third-Party Cookies - Who Sets Them

First-party cookies are set by our website domain. They are commonly used for core functionality and preferences.

Third-party cookies are set by services we use (such as analytics, security providers, advertising partners, or embedded tools). These third parties may set cookies or similar technologies to deliver their services. Their use of cookies is governed by their own policies.

Third-Party Services That May Place Cookies

Depending on how the site is configured, we may use third-party tools for:

Analytics and performance measurement Fraud detection and account security Customer support tools (for example, chat widgets) Payment and transaction integrity checks Marketing measurement and attribution (where permitted)

Third-party cookies and similar technologies may collect technical data such as device type, browser details, IP address, and usage events. Where required by law, we will request consent before activating optional third-party cookies.

Your Choices - How to Manage, Disable, or Delete Cookies

You can control cookies in several ways. If you disable certain cookies, parts of the site may not function as intended (for example, staying logged in, saving preferences, or completing certain actions).

Manage Cookies in Your Browser

Most browsers let you: See what cookies are stored Delete all cookies or cookies from specific sites Block third-party cookies Block all cookies (not recommended for best site operation)

Below are common paths (names may vary by version):

• Chrome: Settings - Privacy and security - Cookies and other site data
• Safari (macOS/iOS): Settings/Preferences - Privacy - Manage Website Data
• Firefox: Settings - Privacy & Security - Cookies and Site Data
• Edge: Settings - Cookies and site permissions - Cookies and site data

If you delete cookies, your preferences may reset and you may be logged out of your account.

Cookie Preference Tools (Where Available)

If our site provides a cookie banner or preference center, you can use it to accept, reject, or customize optional cookies at any time. Essential cookies typically remain enabled because they are necessary for operation and security.

How Cookie Choices Can Affect Site Functionality

If you block or delete cookies, you may experience: More frequent logouts or failed logins Loss of saved preferences (language, region, display settings) Reduced ability to prevent suspicious activity on your account Less accurate site performance improvements (because analytics data is limited) Less relevant marketing content (if marketing cookies are disabled)

Consent - When We Ask and What It Means

Where required by applicable laws, we use a consent mechanism before setting non-essential cookies (such as certain analytics or marketing cookies). Your consent choices apply to the device and browser you used when setting them.

You can change your mind at any time by adjusting cookie settings in the preference tool (if available) or by clearing cookies in your browser.

Policy Updates - Staying Current

We may update this Cookie Policy to reflect changes in laws, technology, and how we operate the website. When we make material updates, we will take appropriate steps to notify users, such as updating the “last updated” date, posting a notice on the site, or requesting consent again where required.

Last updated: 2026-07-22

Questions or Requests - How to Contact Us

If you have questions about this Cookie Policy or how we use cookies and similar technologies, contact us at:

customerservice@pinnacle.com

You can also visit our help resources via the internal support hub for related site and account guidance.